Refund policy

If you are not 100% satisfied with your purchase, simply call us within 14 days from the date on the relevant invoice.  Please note, we must receive the goods back into our warehouse before a refund is processed.  We will always be glad to pay freight where the error is ours.  Understandably, special orders such as capital equipment, non-stocked or custom items can only be replaced if the error is ours, and a restocking fee of 15% will be applied depending on the circumstances. Any returns for credit must be authorized by WOLF-Garten NZ and a credit authorization number obtained. Any goods purchased and dates over a year old will not be warrantable or credited unless approved by the management of WOLF-Garten NZ.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wolfgarten.co.nz.  Please note that returns will need to be sent to the following address: WOLF-Garten NZ c/- Aorangi Merchants, 31 Laughton Street, Washdyke, Timaru, Canterbury, 7910

You can always contact us for any return question at support@wolfgarten.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wolfgarten.co.nz.